Your December 31 accessibility report, prepared — not guessed at.
If your Ontario business or non-profit has 20 or more employees, you owe an accessibility compliance report under the Accessibility for Ontarians with Disabilities Act (AODA) — due December 31, 2026, and certified personally by a senior officer of your organization. The form is the easy part. The hard part is that the answers have to be backed by documents: an accessibility policy, training that actually happened, a feedback process, and — at 50 or more employees — a multi-year plan, written training records, and a website that meets the WCAG 2.0 AA standard. The AODA Filing Desk prepares all of it: the completed answer sheet and the document pack behind it. Your officer reviews it, certifies it, and your organization files it. We never certify or file for you.
Preparation only · We never certify or file for you · Not legal advice
The filing, at a glance
What the report actually asks about, below.
Built for organizations without an accessibility department.
You have 20–200 people and no compliance staff
Clinics, dealerships, private schools, hospitality groups, manufacturers, charities, multi-location retailers — large enough to owe the report and the documents behind it, small enough that nobody's job title mentions accessibility.
Your officer has to sign it
The certification is personal. If the person signing would like the answers checked and the evidence assembled before their name goes on it, that is exactly the service.
You filed last cycle — or you didn't
Reports run on a three-year cycle. Whether this is a refresh of a 2023 filing or the first you've heard of the duty, the starting point is the same: what exists today, honestly stated.
Your documents live in good intentions
Training happened but nobody logged it. The policy is a paragraph from 2019. The feedback process is "people tell the front desk". That is the normal starting point — and exactly the gap this desk closes.
The answers are easy. The evidence is the work.
The form itself is short: at 20–49 employees it asks one question — are you in compliance with the Customer Service Standards? At 50 or more it asks six, one per standard. Every question is a blanket claim, so a defensible "yes" stands on the duties in this table actually being done.
| Area | What has to be true | Applies at |
|---|---|---|
| Accessibility policy | A policy and statement of commitment exist and are current. At 50+ they must be documented and available to the public on request; under 50 they don't have to be written down — but "we have one" still has to be true. | 20+ employees |
| Staff training | Staff and volunteers are trained on the accessibility standards and the Human Rights Code as it relates to disability. At 50+, the training must also be recorded in writing: who, what, when. | 20+ employees |
| Feedback process | Customers can give feedback through accessible channels, and can get documents and communications in accessible formats on request, at no extra charge. | 20+ employees |
| Multi-year accessibility plan | A plan exists that states honestly where barriers remain and dates their fixes — posted on the organization's website, available in an accessible format on request, and reviewed at least every five years. | 50+ employees |
| Website — WCAG 2.0 AA | The public website conforms to WCAG 2.0 Level AA, a duty in force for organizations this size since January 1, 2021 — covering content published after January 1, 2012 on sites the organization controls, with the live-captions and pre-recorded audio-description criteria excepted. | 50+ employees |
| The report itself | Certified by a senior officer — a signed statement that the information is complete and accurate — and filed through the province's Accessibility Compliance Reporting Portal by December 31, 2026. Once filed, the completed report must be made available to the public. | 20+ employees |
Duties summarized from the published AODA framework and the province's reporting guidance. This page is a plain-language summary, not the regulation and not legal advice — the preparation work itself is built from the official report form and your organization's verified facts.
The filing, prepared end to end.
Step 1
Free website pre-check
- An automated scan of your homepage against WCAG checkpoints, with a short manual spot-check
- A plain-language findings note: what fails, and what it means for your filing
- Free, by email — the honest starting point, whether or not we work together
Step 2
The document pack
- Accessibility policy statement, drafted for your organization
- Multi-year accessibility plan (required at 50+ employees)
- Staff training record log, and a customer feedback process you can actually run
Step 3
Answer sheet & officer review
- Every question on the report answered from your verified facts, with the evidence for each answer noted beside it
- A review call with your senior officer before anything is filed
- Where the honest answer is "not yet": the answer says so, with a dated remediation plan attached
Step 4
Filing support & the archive pack
- Your officer files through the provincial portal under your own login — we guide screen-by-screen if wanted
- The closing step done with you: the completed report made available to the public, as the rules require
- The complete pack — answers, documents, evidence, filing confirmation — delivered as one organized archive you keep
- Optional website check: a full scan and prioritized fix list for your web person
What we never do.
We never certify or file
Certification is your senior officer's legal act, and filing happens under your organization's own login. We prepare everything up to that line — and nothing past it.
We never write a false "yes"
If the honest answer is "no", the pack says so and attaches a remediation plan. A defensible "no" beats an invented "yes" in front of the ministry, every time.
We never give legal advice
We're a preparation service, not a law firm. Our work is built from the published regulation and the official form, and we show our sources; questions of law go to your lawyer.
Your organization's information stays confidential, and the document pack and archive are your property.
Start with the free website pre-check.
Tell us your website address and roughly how many people you employ, and we'll email you a plain-language read on your homepage against the accessibility standard — the same standard your report asks about if you're at 50+ employees, and a useful health check at any size. Ask on the contact form — choose “AODA Filing Desk” — and we'll send it within two business days. No call required. An automated scan is a starting signal, not a compliance verdict; the report we send says exactly what it covers.
Questions, answered.
Do you file the report for us?
No — by design. Your senior officer certifies the report, and your organization files it through the province's portal under its own login. We prepare the complete answer sheet and the documents behind it, walk your officer through the review, stay available until the confirmation number is in hand, and help you make the completed report public, as the rules require.
Is this legal advice?
No. We are a preparation service, not a law firm. Our work is built from the published regulation and the official report form, and we show our sources; interpreting the law for your situation is your lawyer's job.
What if we're not compliant in some areas?
Then the pack says so — honestly, with a remediation plan that dates and owns the fixes. Most organizations of 20–200 people are a mix: policy in place, training partly logged, plan missing. That is a fileable position. An invented "yes" is not.
We're under 20 employees. Do we need this?
No report is owed below 20 employees. If you're near the line or growing into it, the documents are still worth having before the duty lands — ask, and we'll tell you straight whether you need us yet.
December 31 doesn't move.
Tell us your headcount and your website address, and we'll send the free pre-check and a straight answer on what your filing needs.