How we work

A clear path, priced before you're committed.

Every engagement — agent, website or support — follows the same shape: a small fixed-scope first step, a build with the price agreed up front, and an optional retainer that keeps it accurate. You see a concrete plan and price before committing to any build.

PHASE 1 · 10 BUSINESS DAYS

Audit

We analyze your data, tools and customer questions, and show where AI and a better web presence pay off first.

  • Data, access and question-mix review
  • Working mini-prototype on your real data
  • Opportunities ranked by payoff
  • Build plan with its price

10 business days fixed scope

Credited toward your build if you proceed within 60 days. Standalone if you don't — you keep everything.

PHASE 2 · 4–8 WEEKS

Build

Focused sprints with weekly demos. Scope and price agreed before work starts; milestone billing, never open-ended hours.

  • Pipelines and a clean shared data layer
  • Your agent, dashboards or website
  • Evaluation tests before launch
  • You own all code and data

4–8 weeks fixed scope

Optional on-ramp: the 3-week Support Agent Pilot, priced before work begins.

PHASE 3 · ONGOING

Monitor & Improve

Businesses change; agents and numbers drift. We keep both honest with monitoring, tuning and a monthly report against the baseline from your audit.

  • Pipeline and data-quality monitoring
  • Agent accuracy reviews and tuning
  • New questions, reports and pages
  • Monthly report vs. baseline

Monthly ongoing

Websites run on their own monthly plans. See the Websites for Trades page.

Ground rules

How every engagement runs.

  • Price agreed in writing, before work starts. If the scope changes, the price conversation happens before the work, not after.
  • You own everything. Code, data, domain, accounts — registered to you, built in your stack wherever possible.
  • Least-privilege access. Read-only by default; we ask for the minimum the job needs and nothing more.
  • Honest reporting. Baselines are measured before we build, and results are reported against them — including when the answer is "this didn't pay off."
  • No hostage situations. Cancel a retainer or care plan and everything keeps working; we hand over and help you move.