Fewer repetitive tickets. Answers from your real data.
Your customers ask the same questions all day: where's my order, how do returns work, which size, what's in stock. We set up an AI support agent — built on DocsBot and connected to your business's actual answers — that resolves the routine ones accurately and hands the rest to your team with full context.
Fixed scope, priced before work begins · Measured against your current ticket baseline · No obligation to continue
My order hasn't arrived and it's been a week.
I can see your order left the warehouse Tuesday and is with the carrier now — tracking shows it out for delivery today. If it hasn't arrived by tonight, I'll escalate it to the team with your details attached.
Resolved from your live order data — or handed off with context when it can't be.
Illustrative example — representative conversation, not a real customer exchange.
- Security-first architecture
- Your data is never used to train models
- Least-privilege, read-only access by default
- Built in your cloud — you own everything
The questions that eat your team's day.
Order & delivery
Order status, tracking, delivery windows and address changes — answered from your actual store and carrier data, not a script.
Returns & exchanges
Your real return policy, applied correctly — including the edge cases a generic bot gets wrong and your team ends up fixing.
Product questions
Sizing, compatibility, stock and care questions answered from your catalog, citing the source page it used.
- Works alongside Gorgias, Zendesk, Intercom, Re:amaze or plain email — on site chat, email and your help center
- Guardrails, brand tone and human handoff rules agreed with you before launch
- Weekly report: resolution rate against the baseline we measured together — reported honestly, good or bad
- Delivered with DocsBot, our support-agent platform partner — configured, trained on your content, and evaluated by us
Prove it on your queue before you commit.
SUPPORT AGENT PILOT
3 weeks fixed scope
- Baseline: we measure your current ticket mix first
- Agent built and connected to your data and policies
- Evaluation set tested before anything goes live
- End-of-pilot report: what it resolved, what it handed off, what it's worth
Best for
Businesses where order-status and returns questions dominate the queue — stores and service businesses with a busy inbox and a small team. If your queue is mostly complex, judgement-heavy cases, we'll tell you a support agent isn't the win and point you at the analytics audit instead.
Already have a helpdesk bot?
Built-in bots often can't see your full order, policy and product data. We connect what you already use — and only recommend new tools where they clearly pay for themselves.
See how many of your tickets an agent could handle.
Book a free 30-minute call — we'll look at your help center together and give you a straight answer.